uCloud – Empowering Scalable and Cost-Effective Cloud Service Operations
The Need for uCloud
As the adoption of public cloud continues to grow, the Umbrella Infocare team realized the need for a solution that would enable our managed services to scale up to the needs of a growing customer base seeking 24*7 managed services support. We envisioned a solution that can address:
- The changing landscape of service operations,
- Diverse monitoring solutions,
- Service operations automations,
- Predictive consumption analysis and recommendations for cost optimizations
- And need for protecting customer environments from security threats
uCloud is Umbrella’s proprietary Cloud Managed Services (MS) platform providing single window, for all customer environments. Our MS team uses and optimizes uCloud for key service operations like:
Enables prompt action and eliminates missed issues by providing single-point visibility of vital statistics across infra, services, alerts, and more
High-level Visibility through Dashboards
Enables prompt action and eliminates missed issues by providing single-point visibility of vital statistics across infra, services, alerts, and more
Alerts Management
Helps seamlessly integrate heterogeneous monitoring solutions and present them in a single view enabling us to quickly detect and respond.
Scheduled Jobs Automation
Makes it easy to schedule jobs for multiple activities from a single console with automated notifications on performance, success, and failures
Security Assessments
Ensures strong security posture through assessment of customer environment against various compliances like CIS, PCI-DSS, GDPR, HIPAA
Cost Optimization Analysis
Helps us share cost optimization recommendations based on consumption and utilization trends analysis, management of Saving Plans, and monitoring of EC2 and RDS Reserved Instances
Certificate Management
Enables simplified provisioning, management, and deployment of public and private SSL/TLS certificates using ACM-Amazon Certificate Manager
Reporting and Governance
Enables us to provide Infrastructure Uptime SLA and Service Operations SLA Performance reports & Backup exception reports on time
Inventory Management
Simplifies tracking of inventory information across all AWS regions and resources using a single view enabling resource optimization in all regions
Backup Reports
Ensures reliable recovery from unforeseen circumstances through in-depth reporting on backups by jobs, resources, failures, and configured plans
How uCloud brings value
uCloud helps consolidate monitoring, standardize reporting, reduce manual intervention, and leverages automation for major time and costs savings. Accelerates resource and cost optimization with speed and accuracy. Using the automated platform, the Umbrella Infocare team brings significant value to our Managed Services customers. We constantly work on improving the platform to innovate and ensure continuous compliance and efficiency.
